The biggest security news this past week has to be the massive data breach of 77 million PlayStation user accounts on Sony’s network. Of course this is not the only incident of its type and unfortunately won’t be the last. My comments here are not trying to criticize Sony but rather to use this incident to illustrate some general issues that we should be concerned about as consumers, who have personally identifying information at stake, and as corporations, who take on the responsibility of maintain such information.
I’ve listed here the type of personal information cited by Sony as disclosed (or potentially disclosed) by the breach.
• Name, address
• Email address
• Birth date
• PSN/Qriocity Password and Login
• PSN online ID
• Purchase history
• Password security answers
• Credit card number and expiration date (for some users)
• Billing address
My first comment is why some of this information needs to be kept at all by Sony. Take birth date for example. I’m speculating that it may be necessary for Sony to be able to control restricted content based on a person’s age, however rather than storing your actual birth date, a simple flag would suffice to indicate whether you are over eighteen.
Storing plain text passwords and password security answers is completely unacceptable in my opinion. There are well known cryptographic methods (hashes, key derivation functions, etc.) for turning such information into something that can be stored securely which is very hard to for attackers to reverse, but easy for Sony validate.
When comes to credit card information, there are a couple of angles to consider. At first glance it would seem that this information should not be stored. After all, it is only needed for a transaction. Once the transaction is complete, why should this information linger (in fact for some companies it is mandatory to delete any card information immediately after its use). The general answer I believe is because we want convenience. I can’t think of any other “good” reason.
As consumers we don’t like typing a credit card number in every time we want to make a micro-purchase. I’m not a Sony PSN subscriber so I don’t really know if they use credit card information in this manner but imagine the effect on the sales on the Apple iTunes store if users had to pull out their card every time they had the impulse to buy a song? I admit that I like the convenience of iTunes but I would feel a lot better about it if I knew that my card information was not only encrypted, but encrypted by my iTunes password so that only I could enable its use, and any data breach that might occur renders it inaccessible without my password.
Sony is an innovative company that produces amazing consumer electronics products. They are not an information security company and I wouldn’t expect them to be experts in that field. This breach is a really tough lesson for Sony but they should now realize that they had way too much sensitive data stored insecurely. While not being experts in security they should still have known better and I think this illustrates a serious gap in awareness and transparency when it comes to companies managing our personal information.
The problem with information is that it isn’t tangible. You trust a bank to store your money but you wouldn’t trust a grocery store. Conversely, I’m sure a grocery store would get very nervous if they had to keep huge piles of money in the stockroom and would even realise that they’re not properly equipped to protect it. It’s unfortunate that sensitive information doesn’t have that same intrinsic ability as money to alert companies and consumers when things are getting risky.
For some related thoughts see these other posts: http://www.mxisecurity.com/blog/cto/2009/10/21/how-about-opt-in-certificate-web-logins/
http://www.mxisecurity.com/blog/cto/2010/12/14/why-you-shouldn%e2%80%99t-have-a-database-of-passwords/





